Access Control is one of those functions that many clubs “set and forget”. From our observations most of the Access Control Systems in operation across clubs are pretty old – anything up to about 20 years old! Don’t get me wrong, they are still working and serving their purpose – despite their age, they are […]
Craig Shannon has been appointed the new Chief Executive of ClubsACT. He has only recently finished in his role as the Senior Policy Advisor for the Western Australian Police Minister, The Hon Michelle Roberts MLA. Craig is a long time Canberra resident and his career roles have included: Chair of Havelock Housing Association, one of […]
This intensive one day course covers the basic information you will need to understand all the latest gaming management and marketing techniques used in the gaming industry – and how to apply them to your venue. Designed for small clubs and pubs with up to 100 machines, it is the perfect course for a venue […]
Beer producers are calling for huge tax cuts to help struggling pubs following crippling Covid-19 lockdowns. The Brewers Association is calling for Scott Morrison to slash the draught beer tax in half, a move that could save a small pub $465 each week. That saving could be passed on to consumers in the form of lower prices or used to […]
Intrust Super Scholarship Women in Gaming & Hospitality Australasia with Intrust Super are delighted to offer an opportunity for an emerging female leader in the industry to attend Massachusetts Institute of Technology (MIT) Leading Operational Excellence 6-week program commencing on 12 July 2021, online with approximately 6 hours course work per week. This program is valued at over AUD$6,000. […]
While online gaming sites are illegal in Australia, sports betting companies are common. However, Bitcoin allows gamblers located in jurisdictions where online gambling is restricted to make deposits. For club and hotel managers, where technological advancements are slowed down by regulations, it is vital to keep up to date with sports betting industry developments as […]
The Issue Hold and Spin games now make up over 28% of all games in NSW Clubs or more in many clubs, so there is less game variety for the players. Both hold and spin games, and games with dynamic paytables (where the players bet up and the jackpots increase), are skewed to players who […]
CUSTOMER SERVICE RECOVERY: PART 3 OF THE PLAN IS NOT: “I know you’re pissed off – but can you wait until I ask my boss first?” Part 3 of a series by Steve Browne, Raving Service, Raving Consulting, Reno Nevada. In Part I of this series, we talked about how NOT to recover customers. In […]
As dementia is “a terrifying, confronting time,” a bowls club in Cairns has made its facility more accessible and is smashing stigmas around dementia and Alzheimer’s. Edge Hill Memorial Bowls club in Cairns has become the first dementia-friendly venue in Far North Queensland, and staff are also raising community awareness. Dementia, including Alzheimer’s disease, is […]
Craft breweries are having a moment in Australia as drinkers look beyond legacy brew brands. After a bruising 12 months for the hospitality industry generally, it appears as if craft brewers are still going from strength to strength on the back of booming demand. On Thursday, inner Sydney outfit Batch Brewing revealed sales had grown […]
