FROM AN A.S.S. TO A B.U.D.D.Y. - CUSTOMER SERVICE RECOVERY: PART 2

By Guest Contributor Steve Browne, President, Raving Consultancy,  Reno Nevada In this second instalment of a three-part series from Raving Consulting we look at what to do when it comes to Customer…

BRIDGING THE GAP: ENGAGING THE NEXT GENERATION OF GAMERS

Looking to the future, skill based games, social gaming and new gaming floor designs could be the answer to connecting with Millennials. This is an extract from a feature article by GGRASIA  & discussions…

THE A.S.S. APPROACH TO CUSTOMER SERVICE RECOVERY

By Guest Contributor Steve Browne, President, Client Services, Raving Consulting, Reno Nevada  In this three-part series, we are going to focus on Customer Service Recovery. That is, we are going to…

HOW NOT TO GET SUED BY MICHAEL JORDAN, JARRYD HAYNE (OR ANY CELEB) OVER A SIMPLE CONGRATS AD

Sourced from an article by Marty Swant in B&T.    Photo: Getty Images Can you get sued for wishing a celebrity well? It might seem innocuous, but using an ad to congratulate an athlete or another…

ENGAGING YOUR EMPLOYEES...NOT AN OPTION ANY MORE

Guest post by Toby O’Brien, Vice President of Marketing & Client Services, Raving Consulting Company, Reno Nevada. (Originally published in Indian Country Today Media Network) Ask employees what…