SCHOOL OF HOSPITALITY TAKES THE CLASS ROOM INTO YOUR CLUB

With the rise and rise of elevated offers that Clubs are providing in today’s vibrant hospitality industry, staff development has never been more critical. CHP School of Hospitality has identified an…

HOW DISENGAGED EMPLOYEES AFFECT YOUR BOTTOM LINE

According to a recent Gallup State of the Workplace Survey, only 33% of employees are engaged at work, which means 67% of our employees are checked out. According to Gallup, “Employee engagement is the…

SCHOOL OF HOSPITALITY TAKES THE CLASS ROOM INTO YOUR CLUB

With the rise and rise of elevated offers that Clubs are providing in today’s vibrant hospitality industry, staff development has never been more critical. CHP School of Hospitality has identified an…

INDUSTRY NEWS

Child on machines at Sydney Club. It could happen to any of us. It only took a moment and a lack of attention but a large Sydney club has been fined almost $6000 for allowing a toddler to play a gaming…

IT’S GETTING TOUGHER TO FIND AND KEEP FRONTLINE GAMING STAFF – SO WHAT’S CHANGED

Twenty years ago the role of front line staff in a club or hotel involved many more hands on practical skills than it does today.   There were coins in machines, and later notes, which would get jammed…

CAPITALISING ON YOUR EMPLOYEE VALUE PROPOSITION

Compared to most industries, the gaming industry has very high employee turnover (as high as 75% among frontline employees in some clubs I know). Replacing an employee can cost anywhere from 30 percent…

NO CHANGE TO CLUB AWARD PENALTY RATES

The Fair Work Commission this week denied an application by Clubs Australia to bring overtime and weekend rates for clubs into line with other hospitality industry companies after the Commission’s decision…

CHANGING INTERIM RSA & RCG CERTS. NOW EASIER

Making changes to an interim NSW Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) certificate that holders may require, are now being processed by Service NSW. For example,…

‘ASK FOR ANGELA' SAFETY CAMPAIGN LAUNCHED FOR SYDNEY VENUES

Sydney pub, club and bar staff are being trained to follow a new protocol to assist persons who feel unsafe. The NSW Government launched the internationally recognised 'Ask for Angela' safety campaign…

THE IMPACT OF EMPLOYEE ENGAGEMENT ON BUSINESS GROWTH IN THE CLUB INDUSTRY

Businesses today face increasing pressure from competition, at rates never experienced before. An article in Ad Age states that consumers show signs of decreasing brand loyalty as an abundance of alternative…