SEGMENTING THE GAMING FLOOR BY PLAYER AND GAME TYPE

The Issue Hold and Spin games now make up over 28% of all games in NSW Clubs or more in many clubs, so there is less game variety for the players. Both hold and spin games, and games with dynamic paytables…

CUSTOMER SERVICE RECOVERY: PART 3

CUSTOMER SERVICE RECOVERY: PART 3 OF THE PLAN IS NOT: "I know you're pissed off - but can you wait until I ask my boss first?"   Part 3 of a series by Steve Browne, Raving Service, Raving Consulting,…

STAR CASINO CHASING BILLIONAIRE WHO LOST $43M

The Star Casino has escalated its bid to sue a Singaporean billionaire who fled Australia after racking up a $40million debt in just three days. Gambling baron Yew Choy Wong allegedly dishonoured a…

ACMA BLOCKS 10 MORE ILLEGAL BETTING WEBSITES

The Australian Communications and Media Agency (ACMA) has moved to block a further 10 illegal offshore betting websites in the country. Following a number of complaints, the ACMA chose to investigate…

GAMING AND MARKETING BASICS BOOTCAMP

This intensive one day course covers the basic information you will need to understand all the latest gaming management and marketing techniques used in the gaming industry – and how to apply them to…

FROM AN A.S.S. TO A B.U.D.D.Y. - CUSTOMER SERVICE RECOVERY: PART 2

By Guest Contributor Steve Browne, President, Raving Consultancy,  Reno Nevada   In this second instalment of a three-part series from Raving Consulting we look at what to do when it comes…

CMAA COUNTRY MANAGERS CONFERENCE 10-12 MAY

One of the most highly attended events in the Club Calendar reach year is the CMAA Country Club Managers’ Conference and this year it moves to the CMAA Mid State Zone at the Parkes Services Club. Building…

THE A.S.S. APPROACH TO CUSTOMER SERVICE RECOVERY

By Guest Contributor Steve Browne, President, Client Services, Raving Consulting, Reno Nevada  In this three-part series, we are going to focus on Customer Service Recovery. That is, we are going to…

2021 MARKETING/GAMING MASTERCLASS & WORKSHOP

Gaming delivers the majority of your club’s revenue and Marketing is the vital link in player development, player experience and communications with your gamers, yet these two business areas are often…

CHANGES TO CASUAL EMPLOYMENT

The passage of the Fair Work Amendment (Supporting Australia’s Jobs and Economic Recovery) Bill 2021 today is a responsible outcome, ensuring casual employment remains a viable option for business, and…