ETHICS AND CONFIDENTIALITY FOR GAMING STAFF

No matter where we look these days, the news feeds are filled with what seems like a never-ending lack of morals and principles. And in today’s world of social media, what happens behind closed doors,…

NEW COVIDSAFE COMPLIANT 2-FACTOR SIGN IN SYSTEM FROM SINT

Register.Me is an integrated COVIDSafe and compliant sign in system new to the market. Inspectors across the country are losing patience with venues not maintaining COVIDSafe regulations and are quickly…

THE NEW LMO IS READY FOR BUSINESS

UTOPIA Gaming Systems (UTOPIA) announced on 3 December the (QOLGR) has formally approved its Global Gaming System for use in the Queensland market. “It is an exciting day for UTOPIA and certainly…

FOR LOVE OR MONEY 2020 REPORT

Each year marketers in all industries look for the For Love or Money Report to track changes in trends on loyalty programs in Australia. In a year when customer communication has undergone a significant…

COVID-19 CREATES NEW CUSTOMER GROUPS FOR MARKETERS

Traditionally marketers have focussed their attention on the 5 types of consumers: Innovators, Early Adopters, Early Majority, Late Majority and Laggards. These main groups were a focus for everyone who…

BASIC GUIDELINES FOR YOUR CUSTOMER SERVICE TEAM

We all appreciate the importance of a strong customer service or gaming host team and their effectiveness when it comes to our club or pubs bottom line. However, we rarely arm them with a set of guidelines…

SINT - THERMAL BODY TEMPERATURE READERS AND PEOPLE COUNTERS INTEGRATES WITH PAGING

Many clubs are realising that it’s not if, but when, they end up with amember or visitor walk in their club who is notified as a positive COVID-19 case. There isn’t a lot you can do to prevent it as…

OLD SCHOOL RAFFLES WITH NEW COOL FEATURES PROVIDES UNIQUE OPPORTUNITIES

For many clubs COVID-19 has changed the way some aspects of hospitality industry promotions operate. Not only do we have limited promotions budgets, but we are also faced with many customers still too…

MAKING YOUR RESPONSIBLE GAMING AND SELF-EXCLUSION PROGRAMS MORE POTENT.

One of the most important responsibilities for gaming venues rests in creating barriers to entry for some people – namely those for whom gaming creates problems. This is a difficult challenge. One…

THIS WEEK’S AUSTRALASIAN GAMING SEMINARS ARE ONLINE

Yesterday marked what would have been the opening of this year's Australasian Gaming Expo (AGE). Unable to run an in-person due to COVID-19 restrictions, the Gaming Technologies Association (GTA) the organiser…