WHY DO I KNOW MORE ABOUT YOUR VENUE THAN YOU DO?

Adapted for an Australian audience from an original article by Deana Scott, Raving CEO We now live in an age where our customers are more educated about our product than ever before. According to a…

LOYALTY: FOR LOVE OR MONEY 2019

Here are the latest insights and trends in loyalty in Australia and, for the first time, New Zealand from “The Point of Loyalty”. Download the Executive Summary to find out things like “Do brands…

CCM TRAVEL LEADS AUSSIE STUDY TOUR TO SAN FRANCISCO, LA AND G2E 2019 IN VEGAS

Last week 165 of Australia’s leading senior club managers mainly from NSW and QLD, returned from the CCM Travel G2E 2019 USA tour. As well as 3 days at the G2E Expo in Vegas the executives were all treated…

COMMUNICATING WITH YOUR PLAYERS: TIMING IS EVERYTHING

Think about your day-to-day life. A lot of the activities you do, many others perform on the exact same day and time. Do you have lunch around 12pm? Take out the dog first thing after getting back home…

INVESTIGATING THE CAUSES OF AUSTRALIA'S CHEF SHORTAGE

A University of Queensland researcher believes "toxic kitchen culture" is partly to blame for a predicted shortage of almost 60,000 chefs in Australia by 2023. About 80 apprentices interviewed in Brisbane…

TICK CHRISTMAS GIFTS OFF YOUR TO-DO LIST AND SAVE!

The true art of gift giving is simply in encouraging relationships and the making of memories. Christmas is a time to thank your loyal patrons and give something memorable and meaningful. Giving carefully…

ANATOMY OF A DECISION - BETTER RESULTS THROUGH BETTER CHOICES

Before you have even gotten out of bed in the morning, you have decided several things. Should I hit the snooze button, what am I going to wear today, what do I want for breakfast, or am I even going to…

ACCC PUTS LOYALTY SCHEMES AND DATA MONETISATION UNDER THE MICROSCOPE

The ACCC has identified significant problems with Australia’s customer loyalty schemes, which include frequent flyer, supermarket and credit card operators, in a new report released today. One of…

MELTON COUNCIL VIC RELEASES DRAFT OF COUNCIL GAMING POLICY

Melton Council in Victoria has released a draft Gambling Harm Prevention and Reduction Policy developed as part of its commitment to creating safe environments for residents and mitigating the harms caused…

LIVING LARGE WITH A GIANT COMPETITOR – FIVE WAYS SMALLER PROPERTIES CAN OWN MARKETS

Goliath blocks the sun. You stand staring into the sun shining from behind golden mirrored hotel windows. The buildings stretch out forever. Casino building, multiple hotels, golf courses, spas,…