CUSTOMER SERVICE RECOVERY: PART 3

CUSTOMER SERVICE RECOVERY: PART 3 OF THE PLAN IS NOT: "I know you're pissed off - but can you wait until I ask my boss first?"   Part 3 of a series by Steve Browne, Raving Service, Raving Consulting,…

BOWLS CLUB SUPPORTS DEMENTIA SUFFERERS

As dementia is "a terrifying, confronting time," a bowls club in Cairns has made its facility more accessible and is smashing stigmas around dementia and Alzheimer's. Edge Hill Memorial Bowls club in…

OUTDOOR SIGNAGE –BRANDING YOU CAN’T IGNORE

Clubs and pubs often think “local” when it comes to their customers and don’t see the need for updated outdoor branding and signage for their venue. But just because your venue has been there for…

FROM AN A.S.S. TO A B.U.D.D.Y. - CUSTOMER SERVICE RECOVERY: PART 2

By Guest Contributor Steve Browne, President, Raving Consultancy,  Reno Nevada   In this second instalment of a three-part series from Raving Consulting we look at what to do when it comes…

CMAA COUNTRY MANAGERS CONFERENCE 10-12 MAY

One of the most highly attended events in the Club Calendar reach year is the CMAA Country Club Managers’ Conference and this year it moves to the CMAA Mid State Zone at the Parkes Services Club. Building…

THE RISE OF DOG-FRIENDLY DINING

Bacon ice-cream and livers on toast: Sydney's post-pandemic rise of dog-friendly dining For Sydneysiders fond of a pint with their pooch, there has been at least one silver lining to the coronavirus…

CLUBS HELP FLOODED COMMUNITIES

Thousands of people have been evacuated on the NSW Mid-North Coast, South east Queensland and western Sydney, as swollen rivers flood towns and torrential rain continues to lash much of the east coast. There…

THE A.S.S. APPROACH TO CUSTOMER SERVICE RECOVERY

By Guest Contributor Steve Browne, President, Client Services, Raving Consulting, Reno Nevada  In this three-part series, we are going to focus on Customer Service Recovery. That is, we are going to…

2021 MARKETING/GAMING MASTERCLASS & WORKSHOP

Gaming delivers the majority of your club’s revenue and Marketing is the vital link in player development, player experience and communications with your gamers, yet these two business areas are often…

CHANGES TO CASUAL EMPLOYMENT

The passage of the Fair Work Amendment (Supporting Australia’s Jobs and Economic Recovery) Bill 2021 today is a responsible outcome, ensuring casual employment remains a viable option for business, and…