There is a big difference between reading about new concepts and experiencing them when it comes to understanding industry trends and applying them to your venue, but time constraints in business make viewing other venues difficult. Getting away to a short expo and tour can be a fantastic use of time and packs in lots of opportunities to spot the next gaming, technology, service and food trends all in one place. For the G2E Asia 2019 Tour CCM Travel has packaged many opportunities to visit different hospitality and casino sites, with a minimum of 5 world-class casinos (how many casinos you see in Macau depends on how fast you walk!), numerous resorts, new hospitality venues and award-winning bars they can manage to fit in a short tour.
The feature of this year’s tour starts with the first G2E Asia Tour visit to the newly renovated Casino de Genting, with its fresh and on-trend themed gaming spaces. Casino floor tours and a Q&A with management at the Marina Bay Sands, and Resorts World Sentosa casinos add a practical educational component to the G2E Asia Tour, and the G2E Asia Expo itself provides 3 days of exploring what’s new in the industry
With 22 years of experience in developing study tours, CCM Travel have a unique knowledge of the Australian club/hotel industry and are experts in putting together cost-effective, experience-based management tours. They understand what inspires industry managers to drive their business and stay ahead of trends. Catherine Mancuso, Managing Director CCM Travel, outlines the most important benefits of industry focused study tours:
- Travel fosters fresh ideas – CCMs G2E Asia Gaming Tour takes in a minimum of 5 different casinos, and dozens of leisure and entertainment options to generate ideas for your club or hotel. OK, so your club isn’t built on the scale of a casino, but it’s the tiny details that casinos do so well that can inspire new ideas for your venue. Learning from the small stuff in a casino offering, such as specialty restaurants and food trends, service styles, lobby layouts, beverage trends, equipment and tech trends, reception/greeting methods, and new gaming room layouts, are just a few of the sources of inspiration in casinos that can be easily transferred to your own business on a smaller scale.
- You have to see it to live it – How can your managers provide top service to your customers if they don’t know what that looks like? Particularly for up and coming managers, travelling to international casinos and expos, experiencing new food/beverage and entertainment spaces, and staying in top class hotels gives young managers a taste of what customer service can be when it is done just so right! If your operational club managers get to understand service at this level, a largely cost-free ideal, and can apply it in your club, it gives your business an advantage no one else can replicate.
- Traveling provides motivation & networking opportunities – remember your first international trip to an industry conference and expo? The things you saw, the people in the industry you met, and the ideas you brought back with you probably still form part of your operational plan and the expectations you have for your managers. Having motivated, productive and engaged managers is great for business and with full inclusions (airfares, hotels, internal transfers, and more) CCM has put together a cost effective and well-managed opportunity for career focused young managers to gain greater knowledge of their industry.
- Tapping into trends – Expos are brilliant ways of keeping your eyes open to new technology, upcoming poker machine game styles, online and social gaming trends, link trends, cash handling equipment, and software that can save on costs and help increase customer service. As Expos can be very busy and very large, researching your venue’s needs before managers go ensures the time at the event is more focused on results.
For further information on CCM’s G2E Asian Gaming Tour 2019:
To download the CCM G2E Asian Gaming Tour flyer click here >>> https://www.the-drop.com.au/wp-content/uploads/2019/02/CCM-Travel-G2E-Asia-2019-Flyer-Only-.pdf
For further information and costs contact:
Catherine Mancuso – Catherine@ccmtravel.com.au
Anthony Mancuso – Anthony@ccmtravel.com.au
Phone: +61 2 9439 5100