CMAA News & Views

SPOTLIGHT ON MATTHEW CRAIG

1. Your name, your club and your position. Matthew Craig, Central Coast Leagues Club, Operations Manager – 1 year 2. What is your biggest or has been your biggest challenge with the club and your role? The…

DIY DEVELOPMENTS VS PARTNERING WITH A SEASONED DEVELOPER: WHAT CLUBS NEED TO KNOW

When a club looks to embark on a development or a major property project, they often realise very quickly that they don’t have the expertise to execute it themselves. Club boards are typically made up…

STEVE BYFIELD – CELEBRATES 40 YEARS IN THE CLUB INDUSTRY

Steve started in the club industry in 1979 straight out of school, at what was originally the Tuggerah Lakes Memorial Club.  After a few years in his first job as the storeman/cleaner, he was promoted…

WORK WIVES AND HUSBANDS, RESEARCH SAYS YOU NEED ONE

While leaders might feel the urge to run company-wide team building exercises to foster employee bonding, research suggests it’s better to encourage a close connection between two people. Setting…

SPOTLIGHT ON MORGAN STEWART

1. Your name, your club and your position. Morgan Stewart, CEO of Club Taree 2. What is your biggest or has been your biggest challenge with the club and your role? I’ve invested time in working with…

CLUB RENOVATIONS & ASSET RENEWAL: KNOWING YOUR NUMBERS

When a more sophisticated asset holder, like a club, decides to delve into a major renovation or renew the clubs assets for the first time, they often miss some important numbers that can make or break…

CMDA Events & Summits

ASPIRING CEO SUMMIT

Ensure you have the skills you need to make the transition from senior manager to CEO. This summit is for managers aspiring to becoming CEOs by providing a series of topics which will help to make clearer…

GAMING GOLD - MOAMA

Gaming Gold is an all-day course focused on the business of gaming. Using the skillsets in Russell Corporate Advisory, the aim is to improve your level of knowledge and understanding. It is designed for…

7 SOCIAL MEDIA TIPS THAT SHOULD REALLY MATTER TO YOUR BRAND

Your social media pages have thousands of “likes” and followers. You think, “Awesome, this seems to be working.” But sooner or later you think: “Why aren’t we getting more sign-ups on the website?…

INSTAGRAM BRAND ENGAGEMENT DOWN 18%

Study: Instagram Engagement Down Steeply Since May A recent study appears to have confirmed what many in industry have grumbled about of late, that Instagram engagement is falling. Alex Micu, one of…

SPOTLIGHT ON ANGELA SANDERS

1.  Your name, your club and your position. Angela Sanders CEO Club Wyong 2. What is your biggest or has been your biggest challenge with the club and your role? Opening a new restaurant in two weeks. 3.…

CMAA NATIONAL MANAGERS MID-YEAR CONFERENCE 22 JULY TO 24 JULY

The CMAA premium yearly event, the CMAA National Managers Mid-Year Conference – 22 July to 24 July Is now open for registration   ‘Promoting Loyalty and Trust in Your Brand’ Featuring an array…

Professional Development

BULLSEYE GAMING SERVICE COURSES

Excel introduction for clubs - 24th June 2019 https://www.cmaa.asn.au/CourseRegistration?crsmgtvw=CourseDescription&Course=127 Advanced Excel for Club Professionals - 25th June 2019 https://www.cmaa.asn.au/CourseRegistration?crsmgtvw=CourseDescription&Course=175 Creating…

CMAA NATIONAL MENTORING PROGRAM

 The delicate art of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves – Steven Spielberg The CMAA Mentoring Program for Club Managers will…

RCA & CMAA: GAMING & FINANCE GAMING GOLD COURSE

Kicking off September 19 at Norths in Cammeray, RCA in conjunction with the CMA present GAMING GOLD, a one- day Gaming course that is designed to bring a Finance focus to Gaming, Marketing and Loyalty,…

NATIONAL BURSARY PROGRAM 2019

Click here to download the PDF with full details >>approved-2019-bursary-brochure2

CMAA APPOINTS NEW LEARNING & DEVELOPMENT MANAGER

The CMAA has appointed Lori Luhrmann as the new Learning & Development Manager replacing Zoe Clegg. Lori is well known to the industry and to CMAA members for her quality training delivery over many…

$500 DISCOUNT: DUTY MANAGERS PROGRAM

SPECIAL OFFER! Hurry! The first 10 registrations from Brisbane /Sunshine Coast Members receive $500 discount. The course begins 2nd May, don’t delay. Duty Manager Program 3 days at Currumbin and 3…

Membership

SPOTLIGHT ON MATTHEW CRAIG

1. Your name, your club and your position.

Matthew Craig, Central Coast Leagues Club, Operations Manager – 1 year

2. What is your biggest or has been your biggest challenge with the club and your role?

The introduction of in-house security provision. Moving from a well engrained external provider to an in-house managed system has been an immense challenge. The challenge has showcased the strengths within the team I am fortunate enough to lead.

3. What has been some of your achievements or highlights since being at the club?

So many highlights in my short time here, in no particular order.

a. Developing my direct reports, both professionally and emotionally

b. Hitting the ground running, reviewing the externally sourced facilities management and maintenance paradigm and subsequently moving it in house. This resulted in significant cost savings, much of which has been returned into the club by increasing the provision of services. For example:

i. The removal of overheads has allowed us to move from monthly urinal cleans to fortnightly, dramatically increasing the customers experience

ii. Allowing more maintenance to be completed and significantly lower costs and within acceptable timelines

1. Greater sense of ownership

2. Higher completion rate

3. Lower cost

iii. Investment in capitalizable assets that otherwise would have been unobtainable due to financial commitment

c. Building a relationship with the Local Licensing Police Department

d. Nomination into the Brisbane Water Liquor Accord – Deputy Chairman

e. Allowing internal staff to become cross departmentally skilled, allowing greater flexibility within our rostering

f. Driving performance with external contractors, through open communication forums, setting clear expectations and holding them accountable for any lapses

g. Developed very positive working relationship with other critical governmental stakeholders:

i. SafeWork NSW

ii. NSW Department of Health

iii. Central Coast Council

iv. Local MPs

h. Using my Engineering expertise to ensure previously completed project works non-conformances are properly reviewed and remedial works are undertaken to ensure conformance

i. Upgrading the AV hardware in our primary function space free of charge – preferred provider agreement

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

The most critical asset we have are the people on the floor, they provide the critical feedback that allows senior leaders to make informed decisions. Spend time on the floor and don’t be afraid to get your hands dirty!

5. Outside of the club and your role there, do you have any hobbies or passions… tell us a bit about you?

I spend a significant amount of my downtime with my family, studying or volunteering:

j. My family and I spend as much time as we can outdoors, up at the farm, out in the forest or by the water’s edge;

k. As a firm believer of ongoing professional development, I am in the middle of obtaining my Masters of Business Administration (MBA)

l. I am a committee member for the Central Coast Mentoring Network and mentor in need Secondary School Students via the subsidiary CCSSM

m.  I am also an active Volunteer Firefighter

Do you have any claims to fame? Eg someone famous has visited the club, you served a celebrity? etc

My claim to fame is that a few years ago while working out at Orange, I stayed at the same hotel as the Wiggles. Being a father of 2x young daughters I couldn’t resist in asking them for a photo, what eventuated was a great night on the town with some of the most grounded ‘celebrities’ I have met.

SPOTLIGHT ON MORGAN STEWART

1. Your name, your club and your position.

Morgan Stewart, CEO of Club Taree

2. What is your biggest or has been your biggest challenge with the club and your role?

I’ve invested time in working with the board to have not only an agile strategic plan but then actually implementing those directional changes in our business. Talking about change is easy. Actually changing is difficult.

3. What has been some of your achievements or highlights since being at the club?

Our income diversity away from gaming revenue is alive and underway with the construction of a $2M Tabatinga Indoor Recreation Centre focusing on our next generation of customers, women.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Learn the language of finance and your numbers as quickly as you can. Finance for Non Financial Managers is a critical certificate to hold. Then practically apply it in your business. Start small then go large.

5. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I’m an RSL Member and joined the Australian Army two years ago as an Officer of Army Cadets with 28ACU Manning Valley to work with our young people. I’m also a keen golfer playing off 15.

6. Do you have any claims to fame? Eg someone famous has visited the club, you served a celebrity? Etc

I met a lot of celebrities when I ran the Endeavour Room (now Sovereign Room) at the Star in the early 2000’s but Will Smith was a favourite as he sung/rapped along to the elevator music…

SPOTLIGHT ON MICHAEL JUDD

1.  Your name, your club and your position.

Michael Judd, Pottsville Beach Sports Club. General Manager

2. What is your biggest or has been your biggest challenge with the club and your role?

Over the past 12 and half months our clubs’ biggest challenge has been our food and restaurant operations. The food operation in any club is so important and to achieve a positive, consistent and profitable outcome isn’t always easy. To achieve good results, you must be 100% focused on the restaurant.  With our club being a medium to small club you have several other important departments to also focus on, making that balance always a challenging part of my role.

3. What has been some of your achievements or highlights since being at the club?

Pottsville Beach Sports Club has come a long way in the last few years with our first major development of the club being the creation of the Lawn Bar and play area which accommodates big kids and little kids. It is fully fenced and secure so parents can relax and unwind under the shade sailed area sipping on their favourite beverage while the kids play in the kids’ area within sight of their parents. We can also utilise this area for functions and events.

In the last year the club’s interior received a complete make over with a new restaurant, carpet, decor and gaming room layout. The club was also fortunate to be awarded government grants for a power generator in case of power outages and solar panels to reduce the cost of electricity and make club more sustainable.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Whilst we all want thriving, successful clubs we can’t forget about the grass roots of what clubs are designed for which is our local communities and members. My belief is you must always give back to the communities, spend money on your club make it look presentable and something to be proud of, plus invest in new and improved technology. Your club is owned by the members so to me it’s important to make them proud of their club.

5. Outside of the club and your role there. Do you have any hobbies or passions… tell us a bit about you?

Living on the Tweed Coast there are so many great beaches to enjoy. My wife and I enjoy dining out at many of the great restaurants and venues on the coast. Golf is my sport of choice – I love to have a hit with my mates but need to make more time to do it.

SPOTLIGHT ON KEITH LANGELAAR

1.  Your name, your club and your position.

Keith Langelaar JP, Chief Executive Officer, Gymea Bowls

2. What is your biggest or has been your biggest challenge with the club and your role?

Biggest Challenge: Bowling Clubs are doing it tough and we are next door to a Casino in Tradies Sutherland, so we have had to think outside of the box.

3. What has been some of your achievements or highlights since being at the club?

Achievements, the Club was losing around eighty thousand a year for a number of years and in my time being here for just over eight years we have been averaging over four hundred thousand net after depreciation.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Advise, always listen before you make decisions or judgements as you will never stop learning in our industry and never be shy to seek advice which I have been doing for 35 years.

5. Outside of the club and your role there. Do you have any hobbies or passions?  Tell us a bit about you?

Golf even though not very good and Rugby League.

ANTHONY FIELD, GROUP ASSISTANT MANAGER OF ITSMYCLUB

1. Your name, your club and your position.

Anthony Field, Itsmyclub, Group Assistant Manager: Bomaderry Bowling Club, Berry Bowling Club, Bomaderry RSL Club and Nowra Golf Club

2. What is your biggest or has been your biggest challenge with the club and your role?

I would say the biggest challenge in my role is two things People and Time. People can be challenging from any number of the thousands of members and guests we have to the 150+ staff across 4 venues. Each one being unique and have their own reasons for interacting with the club. Which then has the consequence of time, time being precious to us all, the wants and needs of members and guests and the wants and needs of the staff to service them. Then taking into consideration the operational efficiency of each venue to remain financially viable, but also the core objectives of why each club exists.

3. What has been some of your achievements or highlights since being at the club?

Personally, I believe one of the main achievements I have gained through my employment at the Club is not one that can be quantified through certifications or formal training. It is personal growth. Being able to pause, listen and consider situations, then take action. But also knowing that it is just as important to take stock of a particular situation, seek advice, take the appropriate time to consider all the options and alternatives prior to making the best decision for the club, which is not always the best financial decision for the club, but likely the best operational decision. I believe a good mentor is just as important as a piece of paper.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Being a Manager, does not always mean you are right. Whilst the outcome of decisions are indeed solely your responsibility, ensure that you make them for the right reasons and have considered a 360 deg view of the situation vs the consequence of your decision on club, members, but also taking in consideration the impact to the employee. Sometimes you might be surprised with the situations that people endure that may contribute to their behaviour and performance.

Also

When you believe another club official is about to make a decision that you believe may require more conversation, ensure you have the relationships and mutual respect to bring it to their attention and discuss openly. Respect that whilst you may have made a different decision, support the one that was made.

5. Outside of the club and your role there, do you have any hobbies or passions? Tell us a bit about you?

I live with my family consisting of 4 children and my wife Kim. We have, during my years at the Club, built 4 homes and moved 7 times, so I would say one interest is real estate. I also have a keen interest in Information Technology whilst at home and work. I often have what would seem to be a pile of electronics or “junk”, always with best intentions of implementing that new piece of IT for family, staff and/or members. Which I must say is ever evolving and after each install wanting to increase the height of the bar and start looking for the next best thing. Although this is at the frustration of my wife, who often comments that she does not even know how to turn the TV on, which, of course, is quite easy, if you know how.

SPOTLIGHT ON BRENNAN COAN

1. Your name, your club and your position.

Brennan Coan, Cardiff RSL Club. Duty Manager & Promotions Manager

2. What is your biggest or has been your biggest challenge with the club and your role?

Being in the same club for so long you see a lot of changes. The changes in management are, I find, usually difficult times. Especially if the change comes from not so good circumstances. But I am very happy and feel our club is lucky to be in a great position at the moment with an amazing new management team. Most of us, including me, are new to our roles and we work together really well to help each other out.

3. What has been some of your achievements or highlights since being at the club?

I have worked at Cardiff RSL for the past 17 years. I have gone from a front line casual for my first couple of years and eventually I was given a Traineeship to become a supervisor. Over the 17 years I have done a lot in the club from calling bingo to landing the Marketing/Promotions portfolio after completing my Diploma in Hospitality Operations with the Future Leaders Program and Barringtons. I have been heavily involved with stock control also but my passion is with Marketing for the club.

A major achievement I have recently been involved in is learning along with other staff, Sign Language (Auslan). I have wanted to learn Auslan for a while and we were given the opportunity in 2018. This has given us more confidence to interact with our regular visits from the Deaf Society and helps the club be more inclusive. This will evolve over the next year with more staff learning so we will be an Auslan friendly venue for the Deaf Games that are coming to our area in 2022.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

As I am only new to being a Manager I can only draw from my own insights as a frontline Supervisor and Duty Manager. I think even though we are all so busy, it is Important to step away from the desk and be mindful that there is a club on the other side of the office door that we are responsible for running. Get out on the floor and interact with regulars as well as front line staff. Pick up a few glasses on the way around the club and be a hands on Manager.

5. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I enjoy playing Indoor Volleyball that I have played since High School (so not that long ago). I have represented Newcastle a number of times playing in State Cups and other tournaments in NSW and ACT. I am also guilty (as I am sure we all are in this industry) of enjoying going out and visiting other venues to see what they offer and are doing while enjoying (most of the time) some beverages. It is what I call an Occupational Hazard but as you know you can’t just sit and enjoy food and beverage at another club without going “Oh I like what they are doing there” or “Look, there is a chair in front of a Fire Extinguisher”  It is a tough job but someone has to do it.

6. Do you have any claims to fame? e.g. someone famous has visited the club, you served a celebrity?

Nothing major like Royals or Kardashians  but we have some celebrities like Super Hubert (Comedian/Kids entertainer) & Miss Kim (TV star from Romper Room) who live locally and are our local celebrities.

Yahoo Serious (Movie Star) has in the past been a visitor and also a local boy.

Apart from that we get Newcastle Knights players in occasionally.

SPOTLIGHT ON STEVEN FRASER

Your name, your club and your position.

Steven Fraser, Chief Executive Officer, Maclean Lower Clarence Services Club

What is your biggest, or has been your biggest, challenge with the club and your role?

Ensuring that the TEAM is all on the one page of looking after the Guests and Members

What has been some of your achievements or highlights since being at the club?

Turning the accounting format into more a useable tool, to understand how the sections are preforming. Adding little improvements as we move forward.

Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Learn to understand the Members and their likes and dislikes. You won’t make them all happy, however you will learn by being out there with them at certain times of the trading day

Outside of the club and your role there. Do you have any hobbies or passions…tell us a bit about you?

Fishing and golf: neither of which I get enough time to do. However, I like stock market investing and have done for many years. It keeps my mind active, while earning a dollar

Do you have any claims to fame? e.g. someone famous has visited the club, you served a celebrity?

Not in particular however, all the Members are Famous, they turn up day after day. It’s their CLUB.

SPOTLIGHT ON ANDREW TERRY

1. Your name, your club and your position.

Andrew Terry – Chief Executive Officer Eden Fishermen’s Recreation Club

2. What is your biggest or has been your biggest challenge with the club and your role?

I have spent the bulk of my management career assisting and advising Club Board’s on how best to realign and regain market member relevance in order to regain a sustainable financial position by adopting ‘Fit for Market’ business practises which meet and fulfil member needs and re-establish primary motivators for patron activities, such as food, beverage, entertainment, social, sporting and lifestyle purposes.

3. What has been some of your achievements or highlights since being at the club?

My greatest challenge so far, since arriving at the club, has been to secure a primary development agreement with a major property developer. This led to the creation of a major subdivision, and the establishment of a senior’s lifestyle residential project at our Eden Gardens Country Club site, after a period of 18 years of successive failed attempts by the club.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Our Industry is, and has been for several years, experiencing major disruption as societal attitude and trends change, largely arising from technological and new industry entrants.  Despite this, our core business is about fulfilling member needs.  Survival in today’s club is about adopting and adapting those external pressures to harness and apply both new and traditional strategies so our product and service offers remain relevant and meet those needs.

5. Outside of the club and your role there. Do you have any hobbies or passions…  tell us a bit about you?

I am a golf tragic, and despite having managed multiple golf clubs over my career, I have still managed to protect my handicap!

6. Do you have any claims to fame? e.g. someone famous has visited the club, you served a celebrity?

My greatest claim to fame is that whilst working my way through University back in the late 1970’s, I worked as the wine waiter to Her Majesty Queen Elizabeth II and Prince Phillip at the Biennial ceremony in Melbourne, attended by all the then serving Prime Minister and cabinet . Luckily, I didn’t spill anything!

SPOTLIGHT ON WAYNE CHISHOLM

1. Your name, your club and your position.

Ringwood RSL – Wayne Chisholm- General Manager

2. What is your biggest or has been your biggest challenge with the club and your role?

$4.5mil redevelopment – managed RSL and project managed redevelopment

3. What has been some of your achievements or highlights since being at the club?

Increased membership from 3,000 to 4,500, demolished two houses and built six units for Building Patriotic Fund, was secretary manager for four years, year on year growth for the last 15 years, manage the welfare department for the last 10 years

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Remember we are in the customer service industry and your customers are not just the members and visitors that enter your club, but are also the staff that work for you and the committee that directs you.  If you don’t give them the tools and equipment they need to do their day to day job then they want be able to deliver the service that is expect. And always encourage your staff to surprise their members and visitors with service above and beyond their expectations.

5. Outside of the club and your role there, do you have any hobbies or passions…tell us a bit about you?

I have been playing golf for over forty years and I’m still no good at it.

 

 

SPOTLIGHT ON GARY BOYDE

1. Your name, your club and your position.

 Gary Boyd. Club Matto (Matraville RSL Club)-Assistant General Manager

2. What is your biggest or has been your biggest challenge with the club and your role?

I’m from the old school and the transition to computers and electronic media was an experience and challenge which I conquered.

3. What have been some of your achievements or highlights since being at the club?

I have been at Matto for 35 years. I started as a tray waiter in the dining room and am now Assistant General Manager. That’s an achievement!  I have had many highlights seeing the Club transform over the years and meeting so many people and being part of the Club’s Journey until now.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Listen to your customers, community and staff.

5. Outside of the club and your role there, do you have any hobbies or passions tell us a bit about you?

I’m 61, love fishing, golf, and cruises. I enjoy time with my family.

I am a JP and enjoy meeting people from the community.

VALE LEW COOPER OAM & CMAA LIFE MEMBER

Members I advise that Lew Cooper passed away in St Vincent’s Private Hospital Rehab Ward of Thursday night (11/04/2019) after 4 weeks of treatment at Holy Spirit Northside Private Hospital then a further 6 weeks of rehab at St Vincent’s Private. He was expecting to be discharged on Thursday, however his health took a unexpected turn for the worst on Tuesday and he passed away peacefully with family by his side.

Lewis “Lew” Cooper OAM was a former outstanding Queensland Cricket Wicketkeeper, a very successful Club Manager and Sports Administrator, he was an innovator and a proactive & significant advocate for Cricket in Queensland. Lew was a Life Member of CMAA and Qld Cricket plus a host of other cricketing bodies and organisations.

Life Memberships/Awards

■ Order of Australia Medal “Service to Cricket in Queensland” – 2011

■ Queensland Sport Awards “Service to Sport Award” – 2009

■ Life Member: Club Managers Association Australia

■ Life Member: Queensland Cricket (2014)

■ Life Member: The University of Queensland Cricket Club (2008)

■ Life Member: The Wanderer’s (Q) Club Inc.

■ Life Member: The Lord’s Taverners (Qld)

■ Life Member: Queensland Veterans Cricket (2019)

THIRTY YEARS OF FIVE STAR SERVICE

Peter Saez has been a driving force in the development of The Epping Club since it’s re-location to Rawson St in 1995, always committed to creating Sydney’s first five-star Club.

His belief that “Nothing is a problem it’s always an opportunity” has seen the Club win multiple awards in Events, Tourism, Food & Beverage and Sustainability as well as achieve ongoing success in both member retention and profitability since his appointment to CEO in 2005.

Peter is well-respected as a passionate, innovative and strategic manager with many of his achievements being recognised as benchmarks of the Club industry. He has held esteemed industry positions including the first-ever Education Committee and Sponsorship Chairman of the Club Management Institute of Australia (now the CMDA). With over 40 years hospitality experience, Peter holds great value in ongoing training and education for all staff and enjoys sharing his vast wealth of knowledge and mentoring young managers within the industry.

Peter is an amazing mentor and is very proud of previous staff he has trained who have gone on to hold prestigious positions in senior management or CEO’s of other Clubs.

The management team all appreciate the flexible autonomous conditions he encourages, which is evident in the genuine affection they all hold for him and for the length of service of the management team.

Peter’s community involvement has seen him make incredible contributions to the Epping area especially in his enthusiasm for the Karonga School partnership. This relationship has seen The Epping Club join forces with the special needs school to upgrade their playing grounds which are a much needed and highly beneficial resource. Peter has demonstrated his hands on approach to this project, leading with personal commitment from volunteering on Do Something Day working in the school grounds to personally planting the first tree in the school’s Olive Grove. Peter’s entire management team and staff have embraced the project after sharing in their leader’s commitment to make a ‘bunch of truly special kids have the outdoor equipment they deserve’. 

School Principal, Mark Gosbell comments that he had great admiration for Peter and his commitment to leaving a positive local footprint.

“Peter is a wonderful leader and working with him is a great pleasure. He has immeasurably improved the facilities for the children at Karonga and worked tirelessly to fund the project for us.” 

Karonga is one of many projects he has personally overseen and his impact in the local Epping area is celebrated. Peter believes that the role of all Clubs in their greater community is one of true responsibility and he is vigorous in encouraging this industry-wide.

When asked about his 30-year career in Club Management, Peter is proud of both his personal achievements and the impact he has made during this time. ‘I have watched Clubs change in many ways and am proud of the world class industry that we have now become.’ Previous to his career at The Epping Club Peter has held roles at Forestville RSL, The Spanish Club and The Hakoah Club. Those experiences laid the ground work for who he become and what he was able to offer The Epping Club.

The Epping Club’s President, David Taylor acknowledges Peter’s contribution to the venue and the great vision that he has brought to his role as CEO,

‘Peter is an exciting and passionate leader and I congratulate him on his 30 years at The Epping Club. His extraordinary direction has seen the Club achieve many milestones and prestigious awards and it is a pleasure to serve alongside him as his President. On behalf of The Epping Club’s board we thank Peter for 30 years’ service and all that has resulted from this outstanding tenure.’

The Board Chairman and Club President David Taylor along with all Board Members combined with club staff congratulate Peter on his amazing 30 years service and look forward to working with him in continuing to provide a “five star experience” to all our members and thank him for his outstanding and inspiring captainship during this time.

SPOTLIGHT ON GUY CHAPMAN

1. Your name, your club and your position.

Answer: Guy Chapman  Club Catalina  General Manager

2. What is your biggest or has been your biggest challenge with the Club and your role?

Even though I am very fortunate to work at a beautiful golf course, not getting the time to play and mix with the members is a challenge.

But I think this is pretty standard for most GM’s in similar roles.

3. What has been some of your achievements or highlights since being at the club?

. Implementation of Strategic and Master Plans

. Currently in the process of a Course improvement Plan for our 27 hole facility

. Solar – 99kW

. The recent completion of the building of our Terrace, View Deck and improvements to the Pro Shop surrounds, including a designated golf cart parking bay adjacent to the Pro Shop

. 15th Hole Re-Design that is currently in progress.

. Record profit for the Club during the last financial year 2017/18.

. Implementation of a Member Reward Program

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

“Just Do It”

Do your home-work, rely on your experience and trust your instincts.

Empower those around you.

5. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

Have a young family so every bit, and I mean every bit, of time is spent with them endeavouring to keep the family unit, a loving, functioning and sane unit.

Golf – mainly aligned with Corporate golf days now.

Weekend trips down to the beach, with kayak during the summer months.

Reading – at night when I need to put myself to sleep

Coffee – lots of coffee. I love coofffeeee.

SPOTLIGHT ON MATT SIMONOV

Your name, your club and your position.

Matt Simonov

General Manager

CSi Club Southport

Club Southport … affectionately known as “CSi”

What is your biggest or has been your biggest challenge with the club and your role?

Answer: Leading the club from a state of financial distress with somewhat of a negative stigma in the community and a poor employee culture, to a viable and celebrated leading community Club on the Gold Coast which is well recognized for great service and an outstanding Team of positive people.

What has been some of your achievements or highlights since being at the club?

Answer: Progressed through the ranks from a casual bar attendant, learning the do’s & don’ts of the industry.

This in time, led me to me being appointed into the role of General Manager when the Club transitioned from the previous Southport Workers Community Club to the New CSi Club Southport.

I was then promoted into a Group Operations Manager role for the HCS Management Group to support the Management of 7 venues in South East QLD which provided me with a wealth of experience over a 2.5 year period.

My passion and love for CSi and our local community has recently brought me back to help take the club reach new heights, post a recent multimillion dollar renovation.

Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Answer: It is important to always remember why we chose Club Management as our career of choice. Be passionate about your people, invest in your team & your members and they will in return invest in you, with trust, care and respect.

Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

Answer: Passionate Family focused father with 2 young children and a third one on the way. I love to get outdoors to enjoy some fishing and camping and look forward to making great memories with my family into the future.

Optional:

Do you have any claims to fame? Eg someone famous has visited the club, you served a celebrity? etc

Answer: Whilst not a celebrity, she is famous to us. We are a proud team here at CSi and we always love to share a story of one of our young professionals (named Jaimi). She has an amazing story to share in our industry, working her way up from her days of being a kitchenhand with limited opportunities some 10+ years ago to being one of our Amazing Senior Managers which has also been recognized in the Clubs QLD Hall of Fame for her triple acknowledgment of “Keno Coordinator of the Year”.

MICHAEL O’SULLIVAN AWARDED RARE LIFE MEMBERSHIP OF CMAA

There is no better way to say it:

Here is the recent speech by Federal President David Hiscox on the 2019 Life Member award:

I would like to take this opportunity to perform one of the most satisfying and rewarding duties a President of the CMAA has to perform.

That duty is to present to a CMA member, in front of their peers and friends, the prestigious and rarely conferred …… Life Member of the Club Managers’ Association Australia recognition award.

The recipient this evening is only the 27th Life Member of the CMAA in over 60 years, this demonstrates the commitment needed to be recognised for this award

The person who will receive this award today is someone who has served the Association in an exemplary fashion and in many honorary positions.

This person joined the CMA in 1985 when they started work at Miranda RSL and what followed was many years of involvement with the Association whilst progressing and developing a distinguished career as a professional club manager.

This person has served the Association in many guises including as:

The inaugural Zone Education manager of the St George Cronulla Sutherland zone, he continued on the Zone committee serving as Vice President and President.

In 2008 he was elected to the Federal Executive, during his 9 years on the executive he held the position of Vice President of the Association.

This person has always given his time to support the Association tirelessly by promoting its value, its relevance and its importance to the many younger managers mentored and developed across a range of clubs and those who look to this person as a role model.

I would ask CMA Member 2742 and who now is the Secretary Manager of Milton & Ulladulla Bowing Club.

It is an honour to congratulate and present this award to Mr Michael O’Sullivan ACCM.

SPOTLIGHT ON ROBERT L WESTON

1. Your name, your club and your position.

Robert L Weston, CEO of Hillston Ex-servicemen and Citizens Club

2. What is your biggest or has been your biggest challenge with the club and your role?

On my arrival in 2015 the club was almost closed and the auditors asked the question regarding our ability to continue trading. My response to the auditors consisted of around six pages with my strategic planning intentions satisfying their concerns. My Board of Directors gave me full reign and allowed me to drop the practices they had been applying in the past. By changing the operational habits we also changed the end result. Our club is now trading well and operating as a business rather than a mate’s rates club. We now have six digits of money invested, no long term bills and are carrying out upgrades for member comfort.

3. What has been some of your achievements or highlights since being at the club?

Increasing gross profit margin to an industry based level, poker machine performance is sitting mid-level in the state rankings with only 13 machines on our floor. Restoring member confidence in the club as an icon of the community.     

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Networking with other managers within the industry is of extreme importance and a tailor-made strategic plan for your club is critical. Also remember that the strategic plan will not work by its self. You as the manager have to make it work!!

5. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

My main interest outside the club is Vintage and Classic motor cars. I presently have an Austin A/99 Westminster which I believe to be the only one in Australia on club registration and one of 17 globally.

 

CMDA BURSARY MELBOURNE RESTAURANT TOUR WITH KEN BURGIN FROM SILVER CHEF

Hitting the streets – Alex Patterson and Graeme Tonks

I recently caught up with Graeme Tonks from Bondi RSL who was full of enthusiasm and praise for the recent completed hospitality tour.

He explained that this trip was very enlightening and out of 10 gave it an 11! So impressed with Kens knowledge of the scene in Melbourne, Graeme didn’t know where to start with all the things he discovered.

From pubs, clubs, bars, restaurants, cafes, diners, street food, bars and more. Melbourne has it all on offer and visiting the out of the way, quirky venues that offer something very different was a real highlight for Graeme. He explains that he has come back with so many ideas, he can’t wait to start writing them down and presenting them to his colleagues

I asked Graeme in the context of clubs what did he find. He said Franktown RSL was an amazing set up with the CEO growing membership dramatically with his strategic directions and ideas. Ideas that mainly revolved around food and doing things a bit differently. Engaging food vans to compliment the clubs offering.

It was a jammed packed 4 days that started at 8.30am and finished around 10pm. Graeme ate food he had never heard of and experienced things that really made him go ‘wow’!  It was go,go,go and with his expanding waistline he is back in the thick of it.

I must say Graeme enthusiasm is infectious and I have a hit list of places to visit when next I’m down there.

SPOTLIGHT ON SHANE GLOBITS

1. Your name, your club and your position. 

Shane Globits, Club North Haven, Assistant Secretary Manager

2. What is your biggest or has been your biggest challenge with the club and your role?

Renovations, without a doubt.  We completed a $3.5m renovation just prior to Christmas 2017. Juggling the build with the day to day running of the club, and liaising with members to stem the inevitable downturn in revenue, was very trying. In the end it was well worthwhile and the Club is running at an all-time high.

3. What has been some of your achievements or highlights since being at the club?

Since joining Club North Haven in 2011 I have moved through different areas of management to where I am today. Making the market decision to change the name of the club from North Haven Bowling & Recreation Club to Club North Haven has been one of my highlights as it created more interest in our club and a different demographic. We now enjoy a more family orientated atmosphere and have more diversity in our revenue streams. I believe that this was one of the catalysts which allowed us to be in a position to make our next bold move which was the fore mentioned renovations.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Always look forward, plan and prepare for the ebbs and flows of business and be prepared to make the hard decisions.

5. Outside of the club and your role there. Do you have any hobbies or passions…tell us a bit about you?

I enjoy my family time. I have three children that are growing up way too fast, so every extra minute I get to spend with them is like gold.

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At Hostplus we strive to bring our members the best value superannuation and insurance products. In 2017 we negotiated a minimum 6% reduction across all premiums without any reduction to the terms of our cover, an impressive achievement in a challenging marketplace. Combine this with the industry leading performance of our default, Balanced investment option over 1, 3, 5, 7 and 15* years and it’s easy to see why more than 1 million Australians choose Hostplus.

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ANNOUNCING CMAA’S NEW MEMBER SERVICES MANAGER, MATT DAGG

Announcing CMAA’s new Member Services Manager

I am pleased to advise the appointment of Matt Dagg ACCM in a newly created role as the Association’s Member Services Manager commencing the 18th March.

Matt is a long time senior club manager, most recently as the CEO of the North Burleigh Surf Life Saving Club in the Gold Coast for over 12 years.

Matt has had a diverse hospitality background including hotel manager, qualified chef, caterer, vocational training educator and more.

As the new Member Services Manager, Matt will be on the ‘ground’ as a support to the zones and visiting club managers to promote the Association’s services across membership, professional development, operational advice, career consultation and training. Matt will be based in the Gold Coast Qld.

I am sure you will welcome Matt to your venue when he calls. regards

Ralph Kober CMAA CEO

SPOTLIGHT ON MARK WILLIAMS

1. Your name, your club and your position.

My name is Mark Williams I am the Secretary Manager of the Maclean and District Bowling Club Co-operative Ltd.

2.What is your biggest or has been your biggest challenge with the club and your role?

I commenced employment as the Secretary Manager at this Club in May of 2014 and my biggest challenge to date has been trying to appease the long-time members who do not want change while attempting to fulfil the strategies of the Club’s Board. The difficulty in small towns is gaining the trust of all parties. My role was to increase income, decrease expenditure, reduce debt and place the Club in a position to borrow over $3,000,000 to build a motel.

3. What has been some of your achievements or highlights since being at the club?

My highlights are many but the fact that we opened a 27-room motel with a managers’ residence in March this year on one of the Club’s three bowling greens is my greatest achievement. Profits in 2014 of $149,220 included a $50,000 solar rebate and was the highest in Club history, since then profits have steadily grown-2015 $316,395; 2016 $392,003; 2017 $599,486 with 2018 looking like our best year yet. This profit in 2018 will allow expenditure on the Club house for meeting rooms and refurbishment of the bathrooms and the kitchen.

4. Is there a piece of advice, or something compelling, you have learnt that you can pass on to our readers and up and coming managers?

My advice to all up and coming managers is to network with other managers, listen to their advice, be honest with your Board, staff and members, be confident in your ability and have good work ethics. My success can be attributed to having the Boards trust.

5. Outside of the club and your role there, do you have any hobbies or passions.. tell us a bit about you?

I have had a very interesting life adapting to changing demographics. As a lighthouse-keeper (1981–1998) my wife and I moved five times in 17 years, raised three children and enjoyed several hobbies, all dependent on the location of each lighthouse. The two pastimes that survived all locations were surfing and golf. Post lighthouse service I commenced in the Club Industry at South West Rocks Country Club, then Kempsey Heights Bowling Club, prior to moving to Maclean.

SPOTLIGHT ON TONY REICHELT

1.Your name, your club and your position.

Anthony John (Tony) Reichelt, Secretary-Manager of Lockhart Ex-Servicemen’s Club.

  1. What is your biggest or has been your biggest challenge with the club and your role?

I was appointed Secretary Manager in 2017 and achieving viability of the Club’s operations has easily been the biggest challenge. The club had made operational losses for the last 5 years and they are just not sustainable.

Getting enough community engagement to realise the potential risk of losing the Club was also a big challenge.

  1. What have been some of your achievements or highlights since being at the club?

Reviewing most of the existing supply contracts and minimising recurrent expenses.

I managed to gain better discounts for alcohol purchases by moving away from the brewers for packaged alcohol, and now purchasing through the local IGA liquor outlet with much better savings.

The successful operation/implementation of Ideal POS – which allows us to accurately access our sales and stock data.

Getting the Directors to now contemplate drawing up a Strategic Plan!

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Make sure you check every single invoice that comes into the Club and question if it is really needed, or if it can it be done at a better price by someone else.

  1. Outside of the club and your role there. Do you have any hobbies or passions? Tell us a bit about you?

I’m a keen AFL supporter and have been a supporter of Adelaide Crows since they came into the Competition and have never wavered.

It is great to return to the town I lived in 30 years ago when I was appointed as the deputy shire clerk of the Council back in the 80’s when I was instrumental in getting the original Verandah Town Festival launched.

That festival has now morphed into the Spirit of Land Festival and Picnic Races, but the heritage of the main streetscape remains from the vision of so many years ago!

CMAA FEDERAL EXECUTIVE & FEDERAL COUNCIL ELECTIONS

CMAA members who would like to nominate for positions on the Federal Executive or the Federal Council can now download the Election Notice and Nomination forms on this link. http://www.cmaa.asn.au/250

The Australian Electoral Commission is overseeing this election.

Nominations close February 4th, 2019

SPOTLIGHT ON ALLAN FREIHAUT

  1. Your name, your club and your position.

Allan Freihaut, Secretary Manager at Bulahdelah Bowling Club

  1. What is your biggest or has been your biggest challenge with the club and your role?

Money, patronage and surviving a highway by-pass. Our town had road workers in town for a 12 year period (5 years ago) upgrading different sections of the Pacific Highway. Once these (mostly single guys left town) our club suffered a massive decline in revenue and just for one example I’ll use our poker machine revenue. We had a decline of $180,000 in poker machine profit for the year. Yes, profit not turn over, plus of course, our bar and bistro also took a belting.

I started work here at the Bulahdelah Bowling Club the same year that the workers left town and my main ambition was to increase the patronage in the Club. With a total population of 1142 people, there’s not a lot of adult people with “spend money” as Bulahdelah in a fairly poor town financially.

  1. What have been some of your achievements or highlights since being at the club?

I’ve tried the wedding market without much joy at all but when the board allowed me to develop some of the Club’s unused land into “overnight” caravan parking this has been our saviour, not only for this Club but all local business in Bulahdelah.

I’ll give you an example of money or turn over for the first financial year.

We charge each camper $5 for a 72-hour stay, yes about $1.67 per day. If they want power it’s an extra $5 per vehicle per day. In the first full financial year, the Club raised $21,000 in $5 lots and our bar for that year had a $44,000 profit increase, let alone the increase in our bistro.

Camper’s simply want somewhere safe, affordable and walking distance to great food and cold beverages.

We don’t advertise anywhere the campers do it all for us mostly on Wiki Camps. They share their experiences and now we have most caravaners ringing up in advance to make sure they can get a site.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

I think you have to look at the Club industry in this manner – “everyone at home has a BIG screen TV, many households now have paid TV for all the sports, they all have the cheap beer and wine at home so what do I need to do in my Club to give them an excuse to leave their house and come down to their local Club”.

That’s the million dollar question.

  1. Outside of the club and your role there. Do you have any hobbies or passions? Tell us a bit about you.

I’ve been an entertainer for 27 years. I play guitar and sing as a solo or duo act. I am also very passionate (or mad) on fishing. So if I’m not at the Club I’m away gigging somewhere (which also gives me a look at what other venues are doing) or I’m out on the high seas being a “hunter and gatherer” for not only my family but also a lot of the pensioners here at the Club. It’s great to give someone a fresh feed of fish and then all of a sudden there’s homegrown veggies or homemade apple or grammar pies in the cool room for me.

SPOTLIGHT ON ADAM GIBSON

Your name, your club and your position.

Adam Gibson, Catering Manager at Cessnock Leagues Club

What is your biggest or has been your biggest challenge with the club and your role?

The greatest challenge in my role here at the club in the last 3 years has been to grow our catering business without losing focus on the local clientele. In other words, to develop trend food items while still engaging the elderly and those wanting their more basic food items. The other aspect is to facilitate a large, at times, events and conference room that can cater for up to 300 guests, without a properly fitted kitchen (Which is now being developed)

What have been some of your achievements or highlights since being at the club?

The greatest achievement in my role since being at the club has been to grow our catering department while moving towards generating a profit in a very tight pricing format. I have also engaged local suppliers so that we create a “Local for Locals” concept. The customers love a story and linkage back to local farmers knowing that we are investing in the community

Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

The most important piece of information I can pass on to my fellow Clubbies is to invest, not just in your people, but also yourself. You need to lead but also learn, don’t be afraid to ask the difficult questions nor give the difficult answers. Sometimes you need to cop it on the chin and move forward and other times you get to baste in your glory. If you believe in what you are doing, then others will want to follow. But, most importantly that we all have different personalities and to work within these parameters to make sure you give all your staff their time to shine

Outside of the club and your role there. Do you have any hobbies or passions? Tell us a bit about you.

I am a simple man – “Live. Love. Laugh”. I have a big personality and live to light up the stage. I love my family and small group of friends and I’m extremely loyal. But most of all I enjoy laughter. I try, even through some tough times, to engage the moment and make the most of situations. Some say I’m positive, I just say that I’m really making the most of my time here on earth.

SPOTLIGHT ON ROBYN EMBLEN

  1. Your name, your club and your position.

Robyn Emblen Administration | HR Manager – Cabramatta Rugby League Club

  1. What is your biggest or has been your biggest challenge with the club and your role?

A major challenge for any organisation is to employ the right staff… When our people are in sync, and can have fun, then being at work is a rewarding experience for all.

  1. What has been some of your achievements or highlights since being at the club?

Achievements: (My previous role) Working my way up through the organisation to second in charge and Operations Manager.   Highlight: Having the support of a great mentor and CEO; which results in being more actively involved in our industry.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Be kind, be fair, listen, and remember everyone has their own battles and agendas. And on a personal note …develop yourself to be the best at what you do.

  1. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

Passionate about my family. Addicted to travel. Enjoy yoga and meditation. Love to walk…Enjoy great food, good wine, a good movie and a great book. Love to go out…love to stay home.

SPOTLIGHT ON ROBERT McLEAN

  1. Your name, your club and your position.

Robert McLean, General Manager at  Windsor Country Golf Club

  1. What is your biggest or has been your biggest challenge with the club and your role?

Cultural change; acknowledging at Board and Sub Committee level that the business model the Club has used for 50 years is obsolete, and some “eggs have had to be broken to make a new omelette”

  1. What have been some of your achievements or highlights since being at the club?

The growth of golf and social membership by 30%, trading in profit since the end of 2014 (started August that year) and reduced debt position by $250,000, 75% down.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Use your ears more than your mouth! Make sure the members/customers can provide you with feedback about the club and what they want.

  1. Outside of the club and your role there. Do you have any hobbies or passions? Tell us a bit about you.

Golf, soccer, cricket, still trying to play all three at a rapidly maturing age

SPOTLIGHT ON JACK ORR

  1. Your name, your club and your position.

Jack Orr, Maroochydore Surf Life Saving Supporters Association, General Manager

2.  What is your biggest or has been your biggest challenge with the club and your role?

Without a doubt, my age has been the biggest hurdle so far in the role.

To provide some context, I started working at Maroochy Surf Club when I was 17 and just starting university. To begin with, it was only ever going to be a part-time job whilst I completed my studies (Bachelor of Legal and Justice Studies, now progressing into a Masters of Professional Account). Eight years later, undergraduate-studies completed, and they still can’t get rid of me!

Roughly speaking, 10 months ago I took on the position of General Manager at age 24. The hurdles here were obvious, largely focusing around pre-conceived ideas relating to the ‘appropriate age’ for someone in the role.

These hurdles were however, generally speaking, short-lived. The people you deal with on a regular basis adjust quickly and I suppose the old adage comes into play; ‘results speak for themselves’.

 3. What have been some of your achievements or highlights since being at the club?

All in all, it has been a relatively busy 10 months for us here at Maroochy Surf.

One of the largest projects for us was the selection, design, testing and implementation of a new all-encompassing HR system; a process we managed to cram into only 3-months. Converting from the old paper-timesheets, excel rosters, manual payroll and untold numbers of filing cabinets containing personnel information to a fully digital system was ‘challenging’ to put it mildly.

Over the past 10 months we’ve also managed to break a number of in-house records, complete a refurbishment of our Ubet area, convert our dining system away from bistro-style to table-service, make significant layout changes to our gaming room, overhaul our in-house promotions, expand our courtesy bus radius (as well as buy a new bus), fully replace our CCTV, re-introduce guaranteed trading hours, change our dress standards to a more casual standing, re-fit several areas of the Surf Life Saving club-house, select/implement a change in accounting software and provide a higher level of financial security to our employees by facilitating the transition from casual to part-time/full-time engagements for many.

4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

To be honest, I feel it’s a little too early in my career for me to start handing out advice.

However, I should mention that one of the most impressive things I have noticed regarding our industry during my short time in this position is the level of support offered by industry peers.

If I were to offer any advice to other ‘new managers’, it would be to take the time to attend industry and networking events; the knowledge and support you can gain from your peers in this industry is astounding.

5. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

Outside of work I’m a pretty typical bloke. I love my NRL and the ‘occasional’ Saturday arvo down at the local pub.

SPOTLIGHT ON GEOFF KNIGHT

  1. Your Name, your club and position.

Geoff Knight, Collarenebri Club, Secretary Manager.

  1. What is your biggest or has been your biggest challenge with the Club and your role?

Being in charge of a small club means being hands-on and this is certainly the case here at Colly. It also means that you have to achieve a happy medium not only with staff but with the members and local community alike.

Collarenebri is a great little town and the people have accepted both my wife Chris, and myself. Both of us are involved in the community wherever and whenever we can be of assistance and that goes a long way with the locals.

One of the downsides of a small town is getting “good” staff and it has taken me approximately 15 months but I believe I now have the foundation of quality personnel who are willing to learn and go out of their way to ensure customer service is of a high standard.

  1. What have been some of your achievements or highlights since being at the Club?

I started in November 2016 being the 3rd Manager since the Club came out of administration in March that year.

With the help of the Board we were able to finish that year with a net profit of $20k after a loss of $250k the year before.

Since then with a new Board and better-trained staff, we are currently looking at a profit closer to $100k this year. An achievement I could not do without all of Colly being involved at one time or another. Our membership has increased by 20% in the last 12 months and the Club is back to playing Championship bowls and pennants.

We have recently purchased a “Jack Attack” kit from Bowls Australia and initiating a junior bowls program in conjunction with the local school.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

A Club Manager’s role can at times be very stressful. Being a member of the CMAA and attending meetings whenever I can is the best thing I have done as it not only allows me access to the resources of the union but by attending meetings I network with other Managers who are always willing to help in any way they can.

This is particularly important to Manager’s in small clubs and I would urge anyone that hasn’t attended a CMAA meeting to do so. It may cost the club a few dollars but the outcome is well worth the cost.

  1. Outside the Club and your role there, do you have any hobbies or passions? Tell us a bit about you.

Being an old bloke I have plenty of hobbies. I am a keen fisherman but yet to throw a line in the Barwon. I also play a bit of golf whenever the opportunity arises and always have a game of bowls.

Over the years I have also assisted local sporting clubs by strapping and preparing players for their game of footy or soccer or whatever the sport may be.

Apart from that both Chris and I enjoy cruising whenever we can.

SPOTLIGHT ON BRIAN CURRAN

  1. Your name, your club and your position.

Brian Curran, The Blue Fin Fishing Club, Catering Manager.

  1. What is your biggest or has been your biggest challenge with the club and your role?

Reviewing & updating the club menus, food costs, products & suppliers to meet international standards & receiving a 4-star food safety rating.

  1. What have been some of your achievements or highlights since being at the club?

Updating the clubs catering operations into a professional outfit of chefs that are passionate about what they do.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Be respectful to all your peers and don’t worry about things that you have no control over.

  1. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I am passionate about food and creating new dishes. My hobbies would be exploring antique shops with my wife and restoring old things. I also love having fun with our 11-month old puppy.

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Hostplus have negotiated a special arrangement which allows you, as a CMAA member to transfer your current cover levels up to a special maximum limit of up to $1.5 million for Death and Total & Permanent Disability (TPD), and $16,000 per month Salary Continuance cover with a simple form and just a short set of questions rather than a lengthy underwriting process and medical questionnaires.  Please note that there are only a few more months to access this offer as it expires on 31 December 2018.

At Hostplus we strive to bring our members the best value superannuation and insurance products. In 2017 we negotiated a minimum 6% reduction across all premiums without any reduction to the terms of our cover, an impressive achievement in a challenging marketplace. Combine this with the industry-leading performance of our default, Balanced investment option over 1, 3, 5, 7 and 15* years and it’s easy to see why more than 1 million Australians choose Hostplus.

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SPOTLIGHT ON MARGARET AFFLECK

  1. Your name, your club and your position.

Margaret Affleck, Kedron-Wavell Services Club,  Duty Manager

  1. What is your biggest or has been your biggest challenge with the club and your role?

Working with the many staff we have and their variety of personalities.

  1. What have been some of your achievements or highlights since being at the club?

Growing in the role of Duty Manager, being able to connect with a wide variety of networks and just learning something new every day.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Always have an open mind and learn from those around you. Everyone will have some knowledge to pass on either be small or large.

  1. Outside of the club and your role there, do you have any hobbies or passions? Tell us a bit about you.

I enjoy running away when I can for a day trip or a sneaky weekender with either hubby or girlfriends.

My passion is my family and friends. My grandsons keep me on my toes. We have a dog and a cat who are spoilt and treated like princesses.

I follow the NRL and get right into the state of Origin as we back QLD and the Kids back NSW so can be a very interesting time to watch together.

I live on the north side of Brissy much better than the south side. I collect Buddhas have one in every room. Our door is always open to family and friends.

SPOTLIGHT ON ANTHEA JOHNSON

Your name, your club and your position.

Anthea Johnson, Entertainment & Communications Manager at Ettalong Diggers Club

What is your biggest or has been your biggest challenge with the club and your role?

Putting entertainment and shows into a space that wasn’t designed to be ‘entertainment’ friendly. It’s required much adaptable and creativity – and proves to be an ongoing challenge, but we make it work.

What have been some of your achievements or highlights since being at the club?

Bringing live quality ticketed shows into the area. There was a general belief that any ticketed show over $20 wouldn’t sell, however, I believed that people will pay for quality entertainment and this has proven to be the case.

Club Magazine – Even though we are in a social media and internet age, people still react positively to visual stimulation and the club magazine is an incredibly positive marketing tool for all ages. Many clubs have either given away using them or produce small pamphlet style newsletters. We produce a magazine here that is A4 size and some editions have 40 pages. The magazine is attractive, high quality and includes a separate pull out section for kids. The minute it is distributed to households we have a spike in ticket sales of all our shows which proves the success of it. Our club magazine is personally worked on by myself and our marketing manager – so we ensure all content reflects on our demographic.

Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Don’t write off live entertainment – it works. If you market it properly and are consistent and you have the right person booking it in – it works. Many venues/managers have had bad experiences with losing money on shows, but it doesn’t have to be that way. Whether you use an agent or hire someone in-house, that person should know your venue and what your members want. They should work with you. Regular good entertainment will increase your trade and don’t book too far ahead as things are always changing. My rule is 3 months in advance on my free entertainment so I can be flexible and rotate the acts that are more popular. With bigger shows always check where they worked close to you previously and ascertain how they went. I am always happy to give feedback to other clubs and I never hesitate to call a club and check how a show went there. Contracts for shows are not set in stone and are there to be adjusted by you, riders are a privilege and not a right and try and always have a staff member on site for major shows to assist the performers (they like to be looked after and will reward you in kind with your audiences) and it’s important to get feedback regarding the show from a trusty employee. If a show isn’t selling well don’t hesitate to contact the agent or promoter and express your concern and get them to be more proactive. It works in everyone’s favour when a show is successful. Lastly – provide your front of house team with all the information they need on upcoming entertainment on a regular basis so they can answer questions and upsell entertainment.

Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I think I have the perfect role for this industry because my passion and hobby is entertainment! I trained as a professional actor and have always worked consistently in the industry. As a result, I know how it works on both sides of the fence. Most weekends that I am not actually working at the club you can find me in another club wearing platform boots and speaking with a Swedish accent….in my Abba tribute show FABBA!

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SPOTLIGHT ON RYAN SOUTER

  1. Your name, your club and your position.

Ryan Souter, Bomaderry Bowling Club, Gaming & Promotions

  1. What is your biggest or has been your biggest challenge with the club and your role?

The amalgamation with two clubs in the area in the space of a few years.

  1. What have been some of your achievements or highlights since being at the club?

High attendance for live shows, running successful membership promotions and a modern gaming area in the main club.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Always access the risk

  1. Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I’m  interested in the NBA and my hobby ties in with that with collecting basketball cards (which is, unfortunately, a dying hobby in Australia )

SPOTLIGHT ON KENNY LIM

1.What is your name, your club and your position?

   Kenny Lim, Purchasing & Property Services Manager, The Epping Club.

2. What is your biggest or has been your biggest challenge with the club and your role?

  The changing environmental issues & the expectation from our members that The Epping Club is & continues to be a leader in this field. This then leads to the initial financial cost of implementing new technologies in this field and then demonstrating to the CEO & the Board the ongoing benefits & savings.

  3. What have been some of your achievements or highlights since being at the club?

First Club in Club Industry Winning a Gold & Silver Sustainability Award in 2000, CMAA Bursary 2009, 10 Year Sustainability Award 2010, Inventor and patented a New Fire Fighting product 2017, Reducing Operational Cost, Project Managing all Club projects and sourcing direct from local & overseas manufacturers to reduce project cost.

 4. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Good Old Communication. Listen to your staff, your clients plus your peers & try to see things from their perspective. Be as transparent as possible when dealing with everyone with your communication style while protecting your intellectual property.

  5.Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

   Enjoy Good Food & Travelling

SPOTLIGHT ON MICHAEL LEWIS

Michael Lewis Chief Executive Officer and Director, Hoppers Crossing Club Ltd.

What is your biggest or has been your biggest challenge with the club and your role?

One of my biggest challenges (there have been many by the way) was to remove discounts and adopt a value-added model and of course to ‘survive’ the process as well.  No mean feat let me tell you!

What have been some of your achievements or highlights since being at the club?

Getting debt to manageable levels, achieving a positive cash flow, leading a team who are committed, passionate and customer focussed, being part of a Board whose focus is on the strategic.

Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Have goals, write them down and put a date on them. Oh, and make sure the goals you set have some ‘stretch’ in them!

Outside of the club and your role there. Do you have any hobbies or passions…tell us a bit about you?

My family are my life. I love a good Margaret River Shiraz, particularly when served with an aged grain fed porterhouse steak – cooked rare. All types of fishing and scuba diving anywhere in the world.

SPOTLIGHT ON SEAN KENNEDY

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  1. What is your name, your club and your position?

Sean Kennedy, McLeod Country Golf Club, Club Manager

  1. What is your biggest, or has been your biggest challenge with the club and your role?

Building new revenue streams to fund capital projects

  1. What have been some of your achievements or highlights since being at the club?

Attending CMAA World Conference in San Francisco this year. Having Members of the golf club say they haven’t seen the course as good in 30 years. Members telling me that they believe I am one of the best managers the club has ever had.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Spending time with your members is never overrated. It is just as important for you to know your members as it is for your members to know you.

  1. Outside of the club and your role there. Do you have any hobbies or passions…tell us a bit about you?

I am thankfully working in an industry to which is one of my favourite hobbies and passions. Golf. I am also the Brisbane West Zone Representative for Clubs Queensland. It is a passion of mine to expand my network and knowledge of within Clubland.

SPOTLIGHT ON SHARYN HANLON

Sharyn Hanlon, Administration Manager, Batemans Bay Soldiers Club

  1. What is your biggest or has been your biggest challenge with the club and your role?

My biggest challenge was utilising my new accounting skills to help implement a new accounting program and bring our reporting back in house and being able to produce quality monthly reports from our own systems and not relying on the outside accountants to produce them.

  1. What have been some of your achievements or highlights since being at the club?

Completing my diploma of accounting through OTEN and Diploma of Management whilst working full time and looking after two primary school children

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

Make sure you have a healthy work / life balance

  1. Outside of the club and your role there. Do you have any hobbies or passion – tell us a bit about you?

I am a basketball and soccer mum and have been a volunteer on the local     Public School P and C and their treasurer for many years – paying it forward after the club paid for my Diploma of Accountancy. I’ve only recently passed the batten onto the next superstar.

SPOTLIGHT ON GEOFF MARTIN

Geoff Martin, Club Lennox, General Manager

  1. What is your biggest or has been your biggest challenge with the club and your role?

Re-opening a club that was closed for 12 months. Basically, building a brand new business from the ground up.

On the 20th December 2013, we didn’t even have a license so we couldn’t even buy stock. We re-opened on the 26th of December 2013.

  1. What have been some of your achievements or highlights since being at the club?

Developing a cultural change from old bowling club to a vibrant community-oriented club with a focus on food, entertainment, families and community inclusion.

  1. Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers?

You have to have a fair bit of entrepreneur in you, always think outside the square.

  1. Outside of the club and your role there. Do you have any hobbies or passion – tell us a bit about you?

Travel, Travel, Travel and cooking.

SPOTLIGHT ON CHRIS WILLIAMS

1) Your name, your club and your position.

Chris Williams Pacific Palms Bowling Club Secretary Manager

2)  What is your biggest or has been your biggest challenge with the club and your role?

The usual for many colleagues, change both culturally and operationally for the members, staff and board. I have been here nearly 8 years.  The last 4 have been very satisfying and rewarding, the first 4 not so much.

3) What have been some of your achievements or highlights since being at the club?

Four consecutive profits after an $85000 loss. Installation of outdoor gaming, TITO, a generator, new furniture, upgraded outdoor BBQ area including a mobile bar. Another highlight is having wonderful staff that are loyal and go beyond their job description. You can’t be successful if you haven’t got your staff’s support.

4)  Is there a piece of advice or something compelling you have learnt that you can pass on to our readers and up and coming managers.

Treat people with respect. In most cases, they are only doing their best. Do your research. Listen but go with your gut sometimes. Stay humble. Network and surround yourself with people who can help you and always remember where you came from.

 5) Outside of the club and your role there. Do you have any hobbies or passions.. tell us a bit about you?

I am married with three children – a girl 11 and two boys 14 and 17. I love spending time with them. My sport these days is bowls and I love seeing people succeed no matter how small an achievement it may be.

WHY BECOME A CMAA MEMBER?

Expand your horizons via accredited training courses, network and meet leading industry colleagues & get IR representation – and that is just the tip of the iceberg. Membership is also fully tax deductible – find out more.

Membership is also fully tax deductible. find out more.

Find out more by downloading the brochure >> whybeamember_flyer-compressed

Or go to the CMAA website >>

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CMAA MEMBERSHIP MANAGER IS ON THE ROAD AND HEADED YOUR WAY

Message from Chris Keeble

Hi members and non-CMAA members,

I’m looking forward to being in your area at some point in the near future. The planning and logistics are underway and as many of you know, I’m a keen motorbike rider, so maybe I’ll jump on the bike and make my way to you!

It’s time for me to start putting some faces to names and names to faces. Working my way around the east side of this great country will be a mammoth task, but I’ll be taking the time and taking one step ( zone) at a time to make sure I cover everyone.

If you would like me to visit your club and perhaps also to meet and see other managers or upcoming managers, please email me at chris@cmaa.asn.au and I’ll make sure I schedule you into my plans.

Looking forward to hearing from you and especially looking forward to visiting you and your club.

In the meantime, if you’d like to find out more about CMAA Membership, click here to download the details >>

Chris Keeble

CMAA Membership Manager

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WHAT DO I GET FOR MY CMAA MEMBERSHIP FEE?

The CMAA provides a host of benefits to members which sometimes need to be highlighted and re-emphasised.

Your yearly membership fee is much lower in cost than United Voice and comparable professional membership affiliations.

It is also fully TAX DEDUCTABLE!

Your CMAA membership fee entitles you to:

  • FREE Flexible Service Agreement with your employer (Retail value $2,500)
  • FREE Industrial advice,  and Industrial representation (subject to review and type of matter)
  • DISCOUNTED Training and Professional Development events, conferences and summits
  • FREE Career development advice and plans
  • FUNDED Scholarships and Bursaries for overseas and domestic study tours and courses
  • PROFESSIONAL Networking events with club manager peers
  • CUSTOMISED Mentoring Programs for all levels of management
  • ESTEEMED Club Manager Certification program; Active Certified Club Manager (ACCM)
  • ACCESS to industry information and updates
  • ……and more!

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Contact the CMAA if you would like to join Australia’s only professional club management association.

CHRIS KEEBLE

Sponsor & Membership Manager
Club Managers Association Australia
Ph: 02 9746 4199
Fax: 02 9746 5199
Mob: 0418 970 963
E: chris@cmaa.asn.au | W: www.cmaa.asn.au

NOT A MANAGER? NOT A PROBLEM!

Club Managers Development Australia can help you realise your career goals, even if you aren’t a Club Manager.

Through the CDMA Affiliate program you get access to career path consultation, professional development courses, member discounts and a wide network of hospitality managers and peers. So if you looking to further your career in hospitality and are a bar attendant, waitress, cellarman receptionist, catering attendant, supervisor or perform any other role outside of managerial duties than this could be just what you are looking for.

Download the brochure here >>>CMDA Affiliate A4 Flyer 2

Or find out more at www.cmaa.asn.au

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