Drop Goss

All the latest news, views and industry reviews from here and overseas.

THE RISE OF DOG-FRIENDLY DINING

Bacon ice-cream and livers on toast: Sydney's post-pandemic rise of dog-friendly dining For Sydneysiders fond of a pint with their pooch, there has been at least one silver lining to the coronavirus…

COVID PASSPORTS DEBATED IN UK & AUS – BUT DAVE CHAPELLE DEMANDS TESTS FOR AUDIENCES

The UK is currently debating, with some resistance, the rollout of a COVID passport before customers can access venues. There are arguments for both sides, with pubs, sports venues and restaurants trying…

CLUBS HELP FLOODED COMMUNITIES

Thousands of people have been evacuated on the NSW Mid-North Coast, South east Queensland and western Sydney, as swollen rivers flood towns and torrential rain continues to lash much of the east coast. There…

THE A.S.S. APPROACH TO CUSTOMER SERVICE RECOVERY

By Guest Contributor Steve Browne, President, Client Services, Raving Consulting, Reno Nevada  In this three-part series, we are going to focus on Customer Service Recovery. That is, we are going to…

2021 MARKETING/GAMING MASTERCLASS & WORKSHOP

Gaming delivers the majority of your club’s revenue and Marketing is the vital link in player development, player experience and communications with your gamers, yet these two business areas are often…

CHANGES TO CASUAL EMPLOYMENT

The passage of the Fair Work Amendment (Supporting Australia’s Jobs and Economic Recovery) Bill 2021 today is a responsible outcome, ensuring casual employment remains a viable option for business, and…

DELICIOUS FOOD AND DINING TRENDS IN 2021, ACCORDING TO FOOD EXPERTS

2020 saw a significant change to the way customers perceived food venues, the style and accessibility of restaurant meals and service, as well as some changed priorities on healthy options. Here are some…

CROWN RESORTS HAS RECEIVED AN $8 BILLION TAKEOVER BID FROM PRIVATE EQUITY GROUP BLACKSTONE

Troubled casino giant Crown Resorts has received a takeover bid from the private equity group Blackstone. The James Packer-backed group said on Monday morning that it received the unsolicited, non-binding…

FIVE KEY WAYS TO USE FACIAL RECOGNITION IN CLUBS

Interest in facial recognition technology has been increasing for some time now but COVID 19 caused an exponential jump. The recent jump due to COVID is understandable because it is fairly clear that…

GAMING AND MARKETING - BOOTCAMP BASICS

This intensive one day course covers the basic information you will need to understand all the latest gaming management and marketing techniques used in the gaming industry – and how to apply them to…

SMALL FISH IN A BIG COMPETITIVE POND.

It can be difficult being a smaller club in an area where a large club dominates. While this is more common in metro areas, the same problem occurs in country towns.  There are a few advantages to being…

INFLUENCERS LIVE IT UP AT CASINO-LESS CROWN SYDNEY

With the casino offering at Crown Sydney remaining closed for now, celebrities and instafamous influencers have been lining up for snaps at Crown Sydney, the city’s only 6-star hotel and precinct. Comedian…

HOW DISENGAGED EMPLOYEES AFFECT YOUR BOTTOM LINE

Are your non-engaged employees sabotaging your organization? According to a recent Gallup State of the Workplace Survey, only 33% of employees are engaged at work, which means 67% of our employees are…

NSW ROLLS OUT DINE & DISCOVER VOUCHERS

The NSW Government’s much-promoted Dine & Discover voucher scheme is set to open for business in March with $100 worth of vouchers available through the Service NSW app, with the goal of promoting…

BASIC GUIDELINES FOR YOUR CUSTOMER SERVICE TEAM

We all appreciate the importance of a strong customer service or gaming host team and their effectiveness when it comes to our club or pubs bottom line. However, we rarely arm them with a set of guidelines…

CLUBSNSW PROPOSES DIGITAL WALLET FOR POKIES

In representing their member clubs, ClubsNSW have been investigating a digital wallet for poker machines and a trial of its use within venues. Many manufacturers already have this facility available within…