In this age of Big Data, it’s commonplace for clubs and pubs to gather real-time information about the experience of their customers electronically. However, a well thought out and executed mystery shopping program will complement that gaming and POS data, as well as customer feedback from surveys, complaints data, employee satisfaction feedback and ROI studies.
Mystery shopping can help you to improve customer relationships and standards of service, which in turn, will improve sales and overall performance.
Girl Friday Solutions specialise in Mystery Shopping services for the hospitality and retail industries. With a client base of small and large businesses from liquor stores to local pubs, clubs, restaurants, bars and cafés, they cover over 400 venues each month.
Their client base includes Redcape, Solotel, Harbour City Ferries, Feros Group, Heinemann Airport Duty Free, Star Hotels, George Thomas Hotels and Marlow Management amongst others.
SPECIAL OFFER FOR DROP READERS– 50% OFF YOUR FIRST MYSTERY SHOP
Book a Mystery Shopping service with Girl Friday Solutions and get your first Mystery Shop at half price – just $150 plus GST.
Normally priced at $300 plus GST, you will receive a comprehensive report targeting ALL areas of the club from food, bars, gaming, keno, security, toilets etc. Girl Friday Solutions will tailor a program to suit your venue.
To take advantage of this special offer, simply mention The Drop when booking.
To book or find out more contact:
Girl Friday Solutions
P: 02 9522 6965
M: 0407 599 277