QLD Clubs

Insights: Q&A with….

Part 2

Q&A WITH JOHN VAN WAARD. PART 2

Released February 27, 2017

Duration 6m 20s

In the second part of this interview series,  John discusses gaming data: How gaming managers use it, what are the most underutilised elements, how data can be used to reward behavioural rather than transactional activity and what’s more important – micro data or big trends.

Part 1

Q & A with John Van Waard. Part 1

Released February 19, 2017

Duration 6m 31s

In part one of this interview series John discusses gaming data: How gaming managers use it, what are the most underutilised elements, how data can be used to reward behavioural rather than transactional activity and what’s more important – micro data or big trends.

Part 2

Q&A WITH COL BENTLEY: PART 2

Released February 4, 2017

Duration 9m 32s

Part 2 of an in-depth discussion with IGT State Sales Manager (NSW/ACT) Col Bentley. Col reveals how to maximise impact on your gaming floor, where customers get the best "bang for their buck" from IGT and offers his best advice for a venue.

Part 1

IGTGA: Q&A WITH COL BENTLEY

Released January 29, 2017

Duration 9m 52s

In Part 1 of an in-depth discussion with IGT State Sale Manager (NSW/ACT) Col Bentley. Col talks how the sales process works when it comes to EGM's, the benefits of developing strategic partnerships over transactional sales and the benefits of being first to market with a new gaming product.

Q&A with Daniel Grady, COO Wests Campbelltown. Part 2.

Released August 17, 2016

Duration 10m 06s

In the second part of this interview West Campbelltown’s Daniel Grady shares his thoughts on what to consider when choosing a new link; what are the most important things to get right on a gaming floor; and the impact bonus options, like points play, has on gamers activity.

Q&A with Daniel Grady, COO Wests Campbelltown. Part 1.

Released July 21, 2016

Duration 10m 34s

An insightful interview with West Campbelltown’s Daniel Grady where he gives his views on what needs to be considered when making new machine purchases; the need to take player requests into consideration; whether they purchase on performance or market fit; the importance of links in the mix and providing separate links for different players.

Marketing & Communication

Part 2

Part 2: Q&A On Social Media and Big Data with Laurel Papworth

Released May 3, 2016

Duration 6m 09s

Laurel answers questions on Facebooks role in social media, how websites track you online and more

Part 1

UTILISING SOCIAL MEDIA AND BIG DATA TO UNDERSTAND THE CUSTOMER BY LAUREL PAPWORTH

Released April 25, 2016

Duration 41m 47s

Laurel Papworth is recognised as one of the top Social Media Influencers in the world. She consults globally to companies globally – from banks to broadcasters and even to State and Federal Government. This is Laurels’ keynote address from the IGT VIP Customer Forum earlier this year.  Laurel explains how to harness the power of Social Media to attract more targeted customers to your venue.

Development

THE OUTLOOK FOR BUSINESS & THE LEISURE DOLLAR WITH PAUL CLITHEROE

Released May 16, 2016

Duration 57m 52s

"Money Man", Paul Clitheroe’s keynote address from the IGT VIP Forum, earlier this year. Clitheroe takes a look at the Australia economy and the three main influences he believes that are affecting the club/pub and gaming industries.

Part 4

LUNCH WITH ROSS GREENWOOD: INDUSTRY PANEL DISCUSSION

Released May 3, 2016

Duration 21m 36s

Hosted by Mark Jolliffe, Director of Ray White Hotels Asia Pacific, the panel features Mark Malloy, Owner of the Railway Hotel Lidcombe and Panania Hotel; Greg Russell, Principal of Russel Corporate and Edward Camilleri, CEO of Revesby Workers’ Club.

Part 3

Q&A WITH ROSS GREENWOOD

Released April 25, 2016

Duration 3m 12s

Ray White Hotels Director Andrew Joliffe poses a couple of key questions to business and finance guru Ross Greenwood.

Part 2

GAMING IN AN AGEING & UNCERTAIN WORLD BY ROSS GREENWOOD

Released April 15, 2016

Duration 22m 20s

Hosted by Mark Jolliffe, Director of Ray White Hotels Asia Pacific, the panel features Mark Malloy, Owner of the Railway Hotel Lidcombe and Panania Hotel; Greg Russell, Principal of Russel Corporate and Edward Camilleri, CEO of Revesby Workers’ Club. The second part of business and finance guru Ross Greenwood’s keynote address at the Drop lunch in Sydney.

Part 1

GAMBLING IN AN AGEING & UNCERTAIN WORLD BY ROSS GREENWOOD

Released April 13, 2016

Duration 24m 07s

Business and finance guru Ross Greenwood’s keynote address at the recent Drop lunch in Sydney. Ross looks at the fragmented gaming and wagering market and the opportunities and areas of concern in coming years.

Education

Module 5

COMMON MACHINE FIXES – PARTS OF A GAMING MACHINE YOU SHOULD NEVER TOUCH.

Released July 6, 2016

Duration 01m 26 s

Some things need to be left to the experts. In this final module IGT’s Kon Papas shows you what parts of a gaming machine you should never touch and when it’s time to call in the techs.

Module 4

COMMON MACHINE FIXES – MAIN PARTS OF A GAMING MACHINE AND WHAT THEY DO.

Released July 5, 2016

Duration 02m 58s

IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 4 takes you around the main parts of a common gaming machine and what they do.

Module 3

COMMON MACHINE FIXES – HOW TO REMOVE THE STACKER BOX

Released July 5, 2016

Duration 01m 34s

IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 3 shows you how to remove the stacker box.

Module 2

COMMON MACHINE FIXES – HOW TO CLEAR THE TICKET PRINTER

Released July 5, 2016

Duration 01m 36 s

IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module 2 shows you how to clear the ticket printer.

Module 1

COMMON MACHINE FIXES – HOW TO CLEAR A BILL ACCEPTOR JAM

Released July 5, 2016

Duration 01m 43 s

IGT’s Kon Papas presents a “how to” series of common gaming machine fixes. Module I shows you how to clear a bill acceptor jam.

Module 2

LOYALTY Q & A

Released March 27, 2016

Duration 5m 43s

David answers questions about what is the most important data to collect, what are different venues doing with loyalty, is tiering relevant and more.

Module 1

LOYALTY & HOW IT IMPROVES TOP LINE GROWTH

Released March 27, 2016

Duration 5m 12s

David explains the part a well-structured and targeted loyalty program plays in increasing the profitability of your venue. He also explains the Recording, Rewarding and Repeating process of a successful process.

Module 3

SAMPLE FLOOR LAYOUTS FOR DIFFERENT VENUE TYPES

Released March 14, 2016

Duration 11m 21s

Tony Donnelly presents examples of floor layouts for a large pub, a NSW club and a casino environment – and all the considerations associated with designing an effective floor for each different venue type.

Module 2

Q&A SESSION WITH TONY DONNELLY

Released March 13, 2016

Duration 06m 36s

Tony answers questions on bank sizes, creating movement and light on the gaming floor, privacy and more.

Module 1

TOP SIX THINGS YOU NEED TO KNOW ABOUT GAMING FLOOR DESIGN

Released March 1, 2016

Duration 12m 12s

Presented by Tony Donnelly, Director of Donnelly Design. Tony is a specialist in layout and design for gaming floor installations with over 20 years industry experience. In this module Tony takes you through the six key considerations when planning your gaming floor for maximum return on investment.

Hero Products

PRODUCT TEST DRIVE: IGT “OCEAN MAGIC”

Released October 17, 2017

Most clubs are having issues with their hold percentage in recent years with the addition of very popular standalone progressive and link games to the market. These games, from all manufacturers, are the games the players want, and they are earning high net per machine per day for the clubs, so we must have them […]

Part1

Q&A WITH PATRICK BRIMMER, HEAD OF PRODUCT IGT ANZ

Released September 24, 2017

An exclusive interview with IGT’s Patrick Brimmer at this year’s AGE. Patrick talks about the market, the math, the features and the player experience behind the release of their Hyper Hits product.