It will be a different world for all clubs and hotels as we start to reopen on 1 June 2020.
We are still waiting to confirm some details, but there are things we can pre-prepare now ready for reopening with social distancing and 1 person per 4 meters square rules, up to 50 allowed from that date. The number of “rooms” allowed open in gaming will relate to the number of food venues that can open but other details such as temp checks, sign in/sign out and other questions are awaiting clarification from NSW state government and ClubsNSW.
For now, here are a few things you can consider for 1 June reopening
Gaming Room – social distance space and the gaming floor
- Must be 1.5m between players – space out the gaming floor if possible.
- The gaming floor will look cleaner if you can out machines into storage rather than just switching every 2nd machine off. You will need to do a Quickchange/Storage application to get this approved. Can be stored onsite in an “approved space” or talk to your service supplier for storage options
- Up to 1 person per 4meters square in the gaming room and restaurants – at this stage up to 50 people in gaming – calculate the numbers you can have in gaming and set up a system to maintain counts e.g. people counters, or manual system that is regularly recorded by DMs or staff.
- To make customers comfortable, can you add screening to separate machines?
- Is hand sanitiser available at each machine or around machine banks?
- People will probably carry their own sanitiser wipes so ensure small bins are available in gaming
- For room and machine moves book in service techs as quickly as possible to avoid the last-minute rush – IGT Territory Managers can assist with scheduling service techs.
- Check and refill paper in ticket printers.
- If you are switching off every 2nd machine you will still have machine moves to complete. Use your last couple of ranking reports to ensure all your best performing games are the machines that are switched on initially, but expect that there may be different types of games that will be successful in post-COVID19 gaming world if tiered players are offered preferences in the gaming head count, or a change in finances for tiered players means different play patterns. Be prepared to change games around to suit as data starts to come through.
Gaming Room – food
- Normal gaming floor food menus may not be appropriate initially with reduced kitchen operations and a focus on “untouched” food. Individually pre-packaged food will be of interest so check out what is available and order some choices for players – e.g. sandwiches, cookies, crackers and cheese, chips
Gaming Room – staff
- Update your staff roster for the gaming floor to include additional cleaning tasks – wiping down ATMs, kiosks, CRTs, cashier desks, gaming machines, gaming stools, door handles, bathrooms
- Ensure staff clean and sanitise pagers/watches at the end of each shift before they are docked in a charger
- Staff members should be available to wipe down machines and buttons after each use so that players are confident the machines and gaming stools are clean.
- Reinforce and renew training for staff on cleaning and how COVID-19 is transferred. Because Australia hasn’t been hit as hard as other countries, people are becoming complacent. Reinforce to the staff how serious the consequences will be if someone in your club has tested positive.