“There’s no good time for a lockdown but why on earth do ours seem to come at just the wrong time?” laments Joseph Vargetto, owner of Mister Bianco and Massi. He was about to turn Mister Bianco in Kew into a Sicilian beach for a Good Food Month event next Tuesday.
“Luckily I made the call yesterday and called off $4500 worth of landscaping, but I still have a fridge and a cool room full of food ready for the weekend,” he says. He’ll pivot (again) to takeaway. “We are well-versed in doing this by now,” he says. “It’s not like turning the Queen Mary.” Not that it’s great. “It’s a pain in the arse, it really hurts, it’s that rollercoaster ride,” says Vargetto.
Ashleigh Dyer owns Hemingway’s Wine Room in East Melbourne, which won’t do takeaway this time. “We did the numbers and unless it’s a three-week lockdown, it’s not worth it for us to buy the packaging and do the marketing and flip our menu,” she says.
That means food in the bin and staffing hours cut. It hurts more because the restaurant was starting to build momentum. “It takes us a couple of months to recover from a lockdown and get the bookings back and we were just getting on a roll,” she says. “It’s a shocker.”
Many operators are frustrated about perceived failures that have led to yet another lockdown. “Once again the Victorian public is paying the price for the incompetence of our government,” says Haley Aldred from Bendigo’s El Gordo. “Where is the ownership of their problems? Will there be financial compensation for small businesses? I am so tired.”
There’s also some frustration about QR codes. “The fact that it has taken so long to get one uniform QR code out there is ridiculous,” says Zac Poulier, owner of Stillwater at Crittenden on the Mornington Peninsula.
“I was in South Australia a couple of weeks ago and every store, supermarket, hospitality venue you went into made sure you checked in. Even getting off the plane through the airport you were checked to make sure you had downloaded the SA government app.”
Dave Mackintosh owns Pope Joan in the city. Mackintosh thinks the current lockdown is another reminder for customers and venues to come back out and follow all the rules. “We must do the right thing by QR check-ins to make the contact tracers’ job as easy and as quick as possible,” he says.